Shipping policy

Shipping Policy

Thank you for visiting and shopping with MythicHide! Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Custom Production Time Standard orders are processed within 2 to 4 business days. However, because our premium leather pieces are bespoke and handcrafted to your exact measurements, custom builds may require additional production time depending on the complexity of your ticket.

Please note that Production Time is entirely separate from Shipping Transit Time. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders (such as during the Q4 holiday season), production or shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

• Standard International Shipping: Estimated delivery within 10-12 business days.

• Express / Rush Shipping: Estimated delivery within 3-7 business days.

Disclaimer on Transit Times: All delivery dates are strictly estimates provided by the courier (e.g., FedEx, DHL). Once a package is successfully handed over to the courier by our workshop, transit logistics are completely out of our control. We are not liable for any delivery delays caused by courier network disruptions, extreme weather, or peak holiday season overloads.

3. Non-Refundable Shipping Fees If you purchase Express or Rush shipping, our team will prioritize your custom build and dispatch it on time. However, if the courier experiences a logistical delay and misses their estimated delivery date, we cannot refund shipping or rush fees, as the delay occurred on the carrier's end.

4. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes We proudly ship worldwide, but please be aware of your local importing rules. 

6. Damages and Lost Packages We take great care in packaging our products so they arrive in perfect condition. However, if you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your tracking information shows that your package was delivered but you have not received it, please contact us at support@mythichide.com within 7 days so we can assist you in investigating the issue with the carrier.

7. Incorrect Shipping Addresses Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the redelivery shipping costs.